TikTak is a car sharing brand that meets the minute car rental needs of individuals and entities and allows you to pay as you use it. TikTak allows you to pick the car of your choice among thousands of options for different needs and tastes so that you may drive as long as you like and pay as you go.
This is a model which enables those who think “Since I don’t have a car, how could I travel as I like?” to pay per minute of rent with their individual credit card. Hire your car by tapping “Hire Now” button on TikTak mobile application.
This is a rental model launched for corporate customers of TikTak. The cars rented through this model are driven by company employees authorized by fleet managers. Companies may pay the rental charges through corporate credit card after each rent or they may purchase rental packages with advance payment in order to benefit from price advantages. Rent your car by tapping “Corporate Rental” button on TikTak mobile application.
For users authorized to engage in corporate rentals, “Corporate Rental” button will appear on the mobile application. You may complete the application form on the website or call (0212) 380 25 35 during office hours in order to be registered as corporate customer of TikTak.
Yes, HGS is available in all cars.
These packs are offered with several advantages for different needs of TikTak users.
For example, you will be given a certain amount of TikTak bonuses when you purchase a TikTak pack. You may use TikTak bonuses to cover the rental fees.
Our special packages are offered on “Load Prepaid Balance” tab on Profile page of our mobile application.
You may purchase a special package by using the credit card registered on TikTak mobile application.
Following the transaction, the TRY equivalent of the package will be transferred to the “Prepaid Balance” available on “Profile” tab of the mobile application. TikTak Bonuses arising from your package purchases will be loaded to “TikTak bonus” section on the same page.
TikTak bonuses will be provided under our special campaigns or for your pack purchases. As a payment tool in TRY, you may use TikTak bonuses to pay for your rentals. They are accumulated on “TikTak bonuses” section available on the Profile tab of the mobile application.
By visiting “Campaigns” tab on the mobile application, you may follow special campaigns with TikTak bonus advantages and purchase our TikTak packs to earn extra TikTak bonuses.
TikTak is a mobile application which can be downloaded to your smart phone via Google Play and AppStore. After downloading the application, tap “Register” button and fill in the relevant blanks and complete all of the required steps to create an account.
After the Customer Relations Management employees check and confirm the information provided in the application form as well as the driving license and photograph uploaded to the application, you may start renting as you like.
Visit “Driving License Information” tab on “Profile” section in order to update the driving license information and upload a photo of the new driving license.
If you come across a TikTak car in your area and want to hire the car immediately;
If the car has not been rented already, you may hire it by using the QR code with immediate effect.
Before activating the rent, walk around the car to check if there is any external damage.
If there is no damage, tap “No Other Damage, Open the Doors” button on the mobile application.
If you notice any damage, tap “Report New Damage” button in order to report the damage.
If you do not wish to continue with the rental, you may review other options on the application.
If there is garbage or any similar item inside the car, please inform us about the details.
If you do not wish to continue, you may finish the ride and review other options on the application.
If you do not wish to continue, the rental fee shall be reimbursed to your prepaid balance upon conclusion of the ride.
All TikTak payments will be made solely by means of a credit card which is eligible for online shopping and has sufficient limit. Debit cards are not eligible for payment.
Leaving the key at a visible space in the glove box will be helpful for the next driver.
TikTak cars are equipped with Vehicle Identification System (VIS). You may refuel the car at the nearest Shell station without making payment.
Please refuel the car by considering the needs of the next driver and do not leave the fuel tank empty while delivering the car.
In the course of the rent, you may tap the “Nearest Filling Station” on TikTak mobile application in order to reach the list of Shell stations.
You may hire a TikTak car for as long as you want. Minimum rental duration is 1 minute.
Daily rental extends from 1 day to 14 days.
Yes, you may. But please remember that you may not finish the ride without bringing the car back to the service zone indicated in TikTak mobile application.
Visit “Service Zone” under “Other Processes (…)” menu on TikTak mobile application in order to see a map of the current service zone.
While the rental is active;
While finishing the ride,
If the car you will rent is at an İspark zone, upload a photo of the parking lot receipt paid for taking the car from İspark on the “Upload İspark Receipt” section which is available at the active drive screen.
Should you conclude the rental at İspark or pay any İspark fee during the effective period of rental, upload a photo of the parking lot receipt on the “Upload İspark Receipt” section which is available at the active drive screen. If you pay any İspark fee after concluding your rental by locking the car, upload a photo of the parking lot receipt on “TikTak Reimbursement Requests” section which is available in “Contact Us” form on our website.
The parking lot fee plus 10% of the payment will be uploaded to your TikTak account within 24 hours of your payment.
If the accident is unilateral and does not involve any car other than yours, you should create a determination report for traffic accidents with material damages.
If the accident is bilateral and involves another car in addition to your car, create a report with mutual consent or a determination report for traffic accidents with material damages. Then, send the papers to us through the “Contact Us” form on our website.
If you have not violated the traffic act and submitted all necessary papers, there is nothing to worry about. The entire damage value will be covered by TikTak regardless of the ratio of fault.
You will not be charged any Damage Management Fee which is incurred for follow-up of damage process if your fault is below 50% for bilateral accidents or 0% for unilateral accidents. If the ratio of fault attributable to you is higher than those provided above, you will be charged the current value of the Damage Management Fee provided in the Expense and Fee Policy in the mobile application.
Since some TikTak users may be allergic to animal hair, please make sure to keep your pet inside a special box or cage.
Smoking is forbidden even if the windows are open. Please keep in mind that the car will be driven by other people.
Please review the “Rate and Expense Policy” on TikTak mobile application for information about the user-related expenses.
Items left or damaged inside the car will be under the responsibility of the users. They are not covered by the insurance policy.
If you find any item inside the car, please leave it at the glove box or trunk and inform us by clicking “Lost Item” option on the Contact Us form on our website.
When you finish the ride, you can leave your TikTak car at the free parking areas or Isparks within the service area specified in the mobile application. If you finish your ride at the Ispark car park, you must leave the Ispark voucher inside the car, visible through the window, on the dashboard so that the next user can pay.
You should ensure that the car is left at a space where it will not be towed or damaged in any way and that the next user can easily reach it.
After that, tap the “Finish Ride” button on the mobile application and follow the instructions to finish the ride. Please remember to take your items with you, remove the garbage if any and make sure that minimum ¼ of the tank is full for the use of the next TikTak driver before finishing the ride.
Please visit “Driving History” tap on the “Profile” section of the mobile application in order to review the details of your rental history.
Toll fees applicable for the rental period will be calculated based on the number of bridges and highways used during the journey. The fee may be collected from your credit card along with the rental fee or else directly collected from your credit card by charging the fee separately.
Yes, you may extend the duration for as long as you like while the daily rent service is active. The daily price will be same as the price charged at the beginning of the rent. There is no price difference.
As you start the daily rental, you may either purchase a kilometer package which fulfills your needs. Alternatively, you may pay per kilometer without purchasing a kilometer. You may purchase additional kilometer packages during the rental process. If you do not purchase an additional package, you will be charged per kilometer.
No, you may not shorten the duration of daily rent after making a commitment at the beginning of the rent. Since you may extend the duration as many times as you like during the rental period, you may choose the minimum number of days at the beginning and then extend the duration according to your needs.
In case of Daily Rent, the system will activate the rental per minute service as soon as you exceed the duration specified at the beginning of the rent. After that, you will be charged for each minute of your use. When you finish the ride, the additional minute-based charge will be collected from your credit card.
If the car does not start during the daily rent, please contact the Call Center. Our teams will handle the situation according to the type of the failure.
In case of an accident, please make sure to report the accident to us via “Road Assistance” button on our mobile application just like the rental per minute service. After that, you may contact the Call Center. Our teams will handle the situation according to the type of the accident.